Here at Subcity Audio Ltd, we want you to be confident in your purchase. The following returns policy applies to all customers.

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1. Defective or Damaged Goods

          If an item arrives defective or damaged, you must notify us in writing within 7 days of delivery.

          We may arrange for inspection and, where appropriate, issue a replacement or refund.

2. Change of Mind Returns

          If we accept a return for non-defective goods   :

• The goods must be returned within 14 days of delivery

• A 10% restocking fee will apply

• The goods must be unused, in original packaging, and in resalable condition

• Freight charges are non-refundable

• Return freight is the customer’s responsibility

• Please allow 7 days for processing an approved refund

3. Exclusions

          We cannot accept returns of:

• Special-order or custom-fabricated goods

• Items returned outside the 14-day window

• Goods that have been installed, used, or damaged after delivery

4. How to Arrange a Return

         To request a return, please email:

• Email: sales@subcityaudio.com 

• Include your invoice number, reason for return, and any relevant photos

5. Consumer Guarantees

         Nothing in this policy limits your rights under the Consumer Guarantees Act 1993, where applicable. However,     

         if you are acquiring   goods or services for the purpose of a business, you agree that the Act does not apply.